jethbus
Privacy Policy

1 Data We Collect

jethbus collects personal data that is necessary for the safe, fair, and compliant operation of our platform. We collect data in three principal ways: information you provide directly, information generated by your use of our services, and information received from trusted third-party partners.

Information You Provide Directly

When you register an account, complete a verification process, make a deposit or withdrawal, or contact our support team, you may provide:

• Full legal name, date of birth, and gender.
• Bangladeshi National ID (NID) number or passport number (for KYC verification).
• Residential address, including city (e.g., Dhaka, Chittagong, Sylhet, Khulna, Rajshahi).
• Email address and mobile phone number.
• bKash, Nagad, Rocket, Upay, or bank account details used for deposits and withdrawals.
• Profile photograph or scanned identity documents submitted for age and identity verification.
• Support messages, chat transcripts, and any correspondence sent to support@jethbus.

Information Generated Automatically

When you access and use jethbus, our systems automatically collect certain technical and behavioural data:

• IP address and approximate geolocation data derived from it.
• Device type, operating system version, and browser type and version.
• Session start and end times, page views, and navigation paths within jethbus.
• Games played, wagers placed, betting history, and account transaction logs.
• Bonus claims, promotion opt-ins, and marketing interaction history.
• Login timestamps and failed login attempt records.

Information from Third Parties

We may receive personal data about you from the following categories of third parties:

• Identity verification and KYC service providers who confirm your age, identity, and address.
• Payment processors and mobile money operators (bKash, Nagad, Rocket, Upay) who provide transaction confirmation data.
• Fraud prevention and anti-money laundering (AML) screening services.
• Game providers (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi) who may share game session data relevant to your account.
• Marketing and analytics partners who assist jethbus in understanding how players discover and engage with our platform.

2 How We Use Your Data

jethbus uses the personal data we collect for clearly defined purposes. We do not sell your personal data to third parties. The following table summarises the primary purposes for which we process your data:

Marketing Communications

With your consent, jethbus may send you marketing communications via email or SMS regarding new games, promotions, seasonal offers (such as Eid specials, Pohela Boishakh bonuses, or BPL cricket promotions), and other jethbus news. You may withdraw your consent to receive marketing communications at any time by contacting support@jethbus or by using the unsubscribe mechanism included in any marketing email.

Withdrawal of marketing consent does not affect your ability to use jethbus services; it only means you will no longer receive promotional messages. Transactional communications (such as deposit confirmations, withdrawal receipts, and security alerts) are not marketing and will continue to be sent regardless of your marketing preference.

3 Legal Basis for Processing

jethbus processes personal data in accordance with applicable data protection principles. Depending on the specific purpose, we rely on one or more of the following legal bases:

• Contractual necessity: Processing required to perform our contract with you as a registered player — including account creation, payment processing, game access, and customer support.
• Legal obligation: Processing required to comply with applicable laws and regulations, including anti-money laundering (AML) obligations, age verification requirements, and fraud prevention duties.
• Legitimate interests: Processing carried out for the legitimate business interests of jethbus, including platform security, abuse prevention, analytics, and responsible gaming monitoring — provided those interests are not overridden by your rights and interests.
• Consent: Processing based on your freely given, specific, and informed consent — primarily for marketing communications and certain non-essential cookies. You may withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal.

4 Data Sharing & Third Parties

jethbus does not sell, rent, or trade your personal data. We share your data only with trusted third parties for the specific purposes listed below, and only to the extent necessary to fulfil those purposes.

Categories of Third-Party Recipients

• Payment processors and mobile money operators: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Visa, and Mastercard — to facilitate deposits and withdrawals in BDT.
• KYC and identity verification providers: Third-party services that verify your identity, age, and address using your submitted documents.
• Game software providers: Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, and other licensed game studios — to deliver game content and maintain fair play records.
• Fraud prevention and AML services: Screening providers that help jethbus detect suspicious financial activity and prevent money laundering.
• Customer support platforms: Third-party tools used to manage and respond to player support tickets and live chat sessions.
• Analytics providers: Services that process anonymised or pseudonymised usage data to help jethbus improve platform performance and user experience.
• Legal and regulatory authorities: Where required by law, court order, or a valid regulatory request, jethbus may disclose player data to competent authorities including law enforcement agencies.

International Data Transfers

Some of our third-party service providers may process your data outside of Bangladesh. Where such transfers occur, jethbus takes steps to ensure that your data receives an equivalent level of protection, including the use of contractual safeguards with the receiving party. By registering an account on jethbus, you acknowledge that your data may be transferred internationally in accordance with this policy.

5 Cookies & Tracking

jethbus uses cookies and similar tracking technologies to operate the platform effectively, personalise your experience, and analyse site performance. A cookie is a small text file placed on your device by your browser when you visit a website.

Types of Cookies We Use

Managing Cookies

You may manage or disable non-essential cookies at any time through your browser settings. Please note that disabling strictly necessary cookies will prevent jethbus from functioning correctly and may result in your inability to log in or access games. Instructions for managing cookies are available through your browser's help documentation.

Most modern browsers allow you to: block all cookies, block third-party cookies only, delete existing cookies, or receive a notification before a cookie is placed. Refer to the documentation for your specific browser (Chrome, Firefox, Safari, Edge, or Opera) for step-by-step guidance.

6 Data Retention

jethbus retains personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable law. The following general retention periods apply:

• Active account data: Retained for the duration of your active account relationship with jethbus, plus a minimum of five (5) years following account closure to meet legal and regulatory record-keeping obligations.
• Transaction records: Financial transaction data (deposit history, withdrawal records, bet history) is retained for a minimum of five (5) years to comply with AML and financial reporting requirements.
• KYC and identity documents: Identity verification records are retained for a minimum of five (5) years following the end of the customer relationship.
• Support correspondence: Customer support tickets and chat records are retained for two (2) years following the close of the support interaction.
• Marketing data: Marketing preference records and consent logs are retained for three (3) years from the date of last interaction or withdrawal of consent.
• Anonymised analytics data: Aggregated, anonymised usage statistics that cannot be linked to an individual player may be retained indefinitely for platform improvement purposes.

When personal data is no longer required, jethbus securely deletes or anonymises it so that it can no longer be used to identify you.

7 Your Privacy Rights

As a player on jethbus, you hold the following rights with respect to your personal data. To exercise any of these rights, please contact our support team at support@jethbus. We will respond to all privacy rights requests within 30 days of receipt.

• Right to access: You may request a copy of the personal data that jethbus holds about you, free of charge, once per calendar year.
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you may request that we correct or update it.
• Right to erasure ("right to be forgotten"): You may request the deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to our legal retention obligations.
• Right to restriction: You may request that we limit the processing of your personal data in certain circumstances — for example, while a dispute over its accuracy is pending.
• Right to data portability: Where processing is based on your consent or a contract, you may request that we provide your data in a structured, machine-readable format.
• Right to object: You may object to processing based on legitimate interests, including profiling for marketing purposes. We will cease processing unless we can demonstrate compelling legitimate grounds.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

8 Data Security

jethbus implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction.

Technical Safeguards

• All data transmitted between your device and jethbus servers is encrypted using 256-bit SSL/TLS encryption.
• Sensitive data including payment details and identity documents is encrypted at rest using industry-standard encryption protocols.
• Access to player data within jethbus is restricted on a need-to-know basis and protected by multi-factor authentication for staff accounts.
• Our infrastructure is protected by firewalls, intrusion detection systems, and regular independent security audits.
• All jethbus systems undergo regular penetration testing by qualified security professionals.

Organisational Safeguards

• Staff who handle personal data receive regular training on data protection and privacy obligations.
• Data processing agreements are in place with all third-party service providers who handle player data on our behalf.
• jethbus maintains an incident response plan to detect, investigate, and address any data security breach promptly.

Despite these measures, no online platform can guarantee absolute security. If you have reason to believe that your jethbus account has been compromised, please contact support@jethbus immediately so that we can take protective action on your account without delay.

9 Changes to This Policy

jethbus reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or business operations. When material changes are made, we will notify registered players by posting the updated policy on this page with a revised effective date clearly displayed at the top.

We encourage you to review this Privacy Policy periodically to stay informed about how jethbus protects your data. Your continued use of jethbus following any update to this policy constitutes your acknowledgement of the revised terms.

For any questions, concerns, or requests relating to this Privacy Policy or to the personal data that jethbus holds about you, please contact our support team in English at support@jethbus. Our team is available around the clock and will aim to respond to all privacy-related enquiries within Bangladesh Standard Time (BST, UTC+6) business hours.